Customers for Life - Challenge
How to empower employees with an actionable 360 view of SaaS customer relationships...
- Site Performance and Offload - Is their site performing as they had planned? Inquiries & Deflections?
- Consumption Against Commit - Are they using what they purchased?
- Competitive Insight - Ability to bubble up competitive factors on an Account?
- Customer Satisfaction - Are customers happy? qualitatively? quantitatively?
- Customer Cases and Incidents - Are customers getting their issues resolved and in a timely manner?
- Configuration Updates - Are customers using the latest versions of software or components?
- Professional Services Projects - Are ProServ projects with customers being managed appropriately?